:root{--teal:#0f6e56;--teal-50:#e1f5ee;--teal-900:#04342c;--ink:#1c2b27;--muted:#5f6b67;--line:#e6eae8;--surface:#ffffff;--bg:#f4f6f5;--amber-50:#faeeda;--amber-900:#412402;--amber-700:#854f0b}*{box-sizing:border-box}body,html{margin:0;padding:0}body{font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}.app{height:100vh;display:flex;flex-direction:column}.topbar{display:flex;align-items:center;justify-content:space-between;padding:10px 16px;background:var(--surface);border-bottom:1px solid var(--line)}.brand{font-weight:600;font-size:15px;color:var(--teal)}.who{font-size:13px;color:var(--muted)}.layout{flex:1 1;display:flex;min-height:0}.rail{width:60px;background:var(--surface);border-right:1px solid var(--line);flex-direction:column;padding-top:12px;gap:6px}.rail,.rail-item{display:flex;align-items:center}.rail-item{width:40px;height:40px;border-radius:10px;justify-content:center;color:var(--muted);font-size:20px;cursor:pointer}.rail-item.active{background:var(--teal-50);color:var(--teal)}.queue{width:280px;background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}.qhead{padding:12px;border-bottom:1px solid var(--line)}.qlabel{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:6px}.channel-sel{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:10px;font-size:13px;font-weight:600;color:var(--teal-900);background:var(--teal-50)}.qtabs{display:flex;gap:6px;flex-wrap:wrap;padding:10px 12px}.qtab{font-size:12px;padding:4px 11px;border-radius:999px;border:1px solid var(--line);background:transparent;color:var(--muted);cursor:pointer}.qtab.active{background:var(--teal);color:#fff;border-color:var(--teal)}.conv-list{overflow-y:auto;flex:1 1}.conv{display:flex;gap:10px;padding:12px;border-bottom:1px solid var(--line);cursor:pointer}.conv:hover{background:#fafbfb}.conv.active{background:var(--teal-50)}.conv-dot{width:8px;height:8px;border-radius:50%;margin-top:6px;flex:0 0 8px;background:transparent}.conv-dot.unread{background:#1d9e75}.conv-main{min-width:0;flex:1 1}.conv-top{display:flex;justify-content:space-between;gap:8px}.conv-name{font-size:14px;font-weight:600}.conv-name.read{font-weight:400}.conv-time{font-size:11px}.conv-snip,.conv-time{color:var(--muted);white-space:nowrap}.conv-snip{font-size:12px;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.tag{display:inline-block;font-size:10px;padding:1px 8px;border-radius:999px;background:var(--amber-50);color:var(--amber-700);margin-top:5px;margin-right:4px}.work{flex:1 1;display:flex;flex-direction:column;min-width:0}.empty{flex:1 1;justify-content:center;color:var(--muted);font-size:14px}.empty,.work-head{display:flex;align-items:center}.work-head{padding:12px 16px;border-bottom:1px solid var(--line);background:var(--surface);gap:12px}.avatar{width:38px;height:38px;border-radius:50%;background:#e8eeec;color:var(--teal);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:14px;flex:0 0 38px}.work-name{font-size:15px;font-weight:600}.work-sub{font-size:12px;color:var(--muted);font-weight:400}.chips{display:flex;gap:6px;margin-top:4px;flex-wrap:wrap}.chip{font-size:11px;padding:2px 9px;border-radius:999px}.chip-teal{background:var(--teal-50);color:var(--teal-900)}.chip-win{background:#e7f6ec;color:#1f7a3d}.chip-win.closed{background:#fdeaea;color:#a32d2d}.assignee{margin-left:auto;font-size:12px;color:var(--muted);white-space:nowrap}.thread{flex:1 1;overflow-y:auto;padding:16px;background:var(--bg);display:flex;flex-direction:column;gap:10px}.bubble{max-width:76%;padding:9px 12px;border-radius:14px;font-size:13px;line-height:1.45}.bubble.in{align-self:flex-start;background:var(--surface);border:1px solid var(--line)}.bubble.out{align-self:flex-end;background:var(--teal-50);color:var(--teal-900)}.bubble .meta{font-size:10px;color:var(--muted);text-align:right;margin-top:3px}.bubble.out .meta{color:var(--teal)}.note{align-self:stretch;background:var(--amber-50);color:var(--amber-900);border-radius:8px;padding:8px 11px}.note .label{font-size:10px;color:var(--amber-700);font-weight:600;margin-bottom:2px}.note .body{font-size:12px}.composer{border-top:1px solid var(--line);background:var(--surface);padding:10px 16px}.composer-status{font-size:11px;margin-bottom:7px}.composer-status.open{color:#1f7a3d}.composer-status.closed{color:#a32d2d}.composer-row{display:flex;gap:8px;align-items:center}.composer-row input{flex:1 1;padding:9px 12px;border:1px solid var(--line);border-radius:10px;font-size:13px}.composer-row input:disabled{background:#f3f4f4;cursor:not-allowed}.send-btn{background:var(--teal);color:#fff;border:none;border-radius:10px;padding:9px 16px;font-size:13px;font-weight:600;cursor:pointer}.send-btn:disabled{background:#b8c6c1;cursor:not-allowed}.icon-btn{background:none;border:none;color:var(--muted);font-size:18px;cursor:pointer}.panel-toggle{margin-left:10px}.muted-pad{padding:16px;font-size:13px;color:var(--muted)}.panel{width:260px;flex:0 0 260px;border-left:1px solid var(--line);background:var(--surface);overflow-y:auto}.panel-head{padding:18px 16px;text-align:center;border-bottom:1px solid var(--line)}.avatar.lg{width:56px;height:56px;font-size:18px;margin:0 auto 8px}.panel-name{font-size:15px;font-weight:600}.panel-sub{font-size:12px;color:var(--muted)}.panel-section{padding:14px 16px;border-bottom:1px solid var(--line)}.panel-row{display:flex;justify-content:space-between;gap:10px;font-size:13px;padding:4px 0}.panel-row .k{color:var(--muted)}.panel-row .v{text-align:right}.panel-label{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:8px}.view{flex:1 1;overflow-y:auto;padding:24px 28px}.view-title{font-size:20px;font-weight:600;margin:0 0 4px}.view-sub{font-size:15px;font-weight:600;margin:24px 0 10px}.view-hint{font-size:13px;color:var(--muted);margin:0 0 18px}.tbl{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--line);border-radius:10px;overflow:hidden}.tbl th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600}.tbl td,.tbl th{padding:10px 12px;border-bottom:1px solid var(--line)}.tbl td{font-size:13px}.tbl tr:last-child td{border-bottom:none}.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));grid-gap:14px;gap:14px}.card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px 16px}.card-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.card-title{font-size:14px;font-weight:600;font-family:ui-monospace,monospace}.card-meta{font-size:12px;color:var(--muted);margin:4px 0 8px}.card-body{font-size:13px;color:var(--ink);background:var(--bg);border-radius:8px;padding:8px 10px}.badge{font-size:11px;padding:2px 9px;border-radius:999px}.badge.ok{background:#e7f6ec;color:#1f7a3d}.badge.warn{background:#fdf2dd;color:#946200}.badge.no{background:#fdeaea;color:#a32d2d}.metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));grid-gap:12px;gap:12px;margin-bottom:8px}.metric{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:14px 16px}.metric-label{font-size:12px;color:var(--muted)}.metric-value{font-size:24px;font-weight:600;margin-top:4px}